Courtesy Policy

In order for everyone to get the very most out of their experience with us, we ask that you please familiarize yourself with our Courtesy Policy:

  • Pre-registration is available starting one week before the day of the class, up to one hour before class starts
    If you pre-register for class, you are guaranteed a spot provided you arrive at least 10 minutes in advance. After that, we may give your spot away to someone waiting on standby.
  • If you are unable to attend, please cancel your reservation online as early as possible – try to avoid leaving this to the last minute. Doing this allows someone who is waitlisted to be confirmed in the class. You can cancel up to one hour before class starts with no penalty. We cannot guarantee that we will be able to pick up the phone or check our voicemail in time, so we recommend online cancellation.
  • In the 60 minutes leading up to class, you can still “late cancel” – your account will still be charged, but at least we get a heads up that you won’t be coming, so we can give the spot away to someone else. You will not be charged an additional fee for Late Cancels.
  • Failing to cancel your reservation at all will result in a “No Show” and a $10 penalty fee. If something beyond your control happens, please don’t hesitate to reach out and let us know, and we will not charge the fee. Please note that No Show fees apply to everyone, even Members.
  • Waitlist:  If the online pre-registration is full, you can register for the waitlist. This is only for online pre-registration. If someone cancels up to an hour before the class begins (when sign-in closes) the next person on the wait list will be bumped in (and should receive an email letting them know). Emails may come up to one hour before class begins, so keep an eye on your Inbox (the email address that you use to login to your account with us is the one to watch!).
  • Walk-in spots: For our yoga classes, we always reserve some walk-in spots, which are available on a first come, first served basis. Due to space restrictions, however, we are unable to reserve walk-in spots for our fitness classes.